🎯 Pick Path

Defective Product Complaint

Goods purchased are defective, do not match description, or fail to perform — demand replacement, refund + damages.

Consumer Protection Act, 2019 — Sections 2(10), 2(34), 38

Deficient Service Complaint

Service provider failed to perform with the promised quality, manner or standard — claim restitution + compensation.

Consumer Protection Act, 2019 — Sections 2(11), 2(42), 38

Unfair Trade / Misleading Ad

Seller used false claims, bait & switch, hidden terms, or other unfair trade practice — seek injunction + damages.

Consumer Protection Act, 2019 — Sections 2(47), 21, 22, 38

E-Commerce / Online Marketplace

Online order undelivered, fake/counterfeit goods, return refused, or marketplace liability — invoke E-Commerce Rules 2020.

Consumer Protection (E-Commerce) Rules, 2020 + Consumer Protection Act, 2019