A contract for running the services of a building, which lets no part of it
Executed at Mohali on 1 April 2026.
1. The Client — Silver Oaks Apartments Welfare Society, of Silver Oaks Apartments, Sector 88, SAS Nagar (Mohali), Punjab 140308, telephone +91 XXXXX XXXXX, email committee@silveroaks.in, acting through Balbir Singh Chahal, President ("the Client").
2. The Service Provider — Apex Facility Services Private Limited, of Plot 19, Industrial Area Phase 2, Chandigarh 160002, telephone +91 XXXXX XXXXX, email ops@apexfacility.in, acting through Vikas Malhotra, Operations Manager ("the Service Provider").
A. The Client is responsible for this building or complex in Punjab ("the Premises"): Four residential towers of twelve floors each, the common areas, two basements, the clubhouse, six lifts and two generators
B. The Client engages the Service Provider to provide the services below at the Premises.
1.1 This agreement runs from 2 April 2026 to 3 April 2026, unless it is ended earlier under clause 8.
2.1 The Service Provider will provide these services ("the Services"):
Housekeeping of common areas; security at two gates round the clock; preventive maintenance of lifts, generators and pumps; horticulture
2.2 It will deploy at least these staff, by role and shift:
One supervisor (day); six housekeepers (day); four guards per shift, three shifts; one electrician and one plumber (day)
2.3 It will keep a daily attendance register of the staff deployed, open to the Client at any time. A post left unfilled for a shift is a missed service level.
2.4 It will not replace the supervisor, or more than a quarter of the staff in any month, without telling the Client in advance.
3.1 The Service Provider will meet these response and completion times:
Lift breakdown: technician on site within 30 minutes; water supply failure: restored within 2 hours; common-area cleaning: completed by 9 am daily
3.2 For each service level missed in a month, the Client may deduct 1 per cent of that month's fee, up to a total of 10 per cent in any one month. The deduction is agreed compensation for the reduced service, and does not stop the Client ending this agreement under clause 8 for persistent failure.