ਆਪਣੀ ਜਾਣਕਾਰੀ ਭਰੋ

__________
__________
Mobile: __________
Email: __________

Date: __________
Place: __________

To
The Branch Manager
__________
__________

SUBJECT: LOAN ACCOUNT NO. __________ — __________

Dear Sir / Madam,

1. MY ACCOUNT

- Loan account number: __________
- Type of loan: __________
- Borrower: __________
- Registered mobile: __________
- Registered email: __________

1. WHAT I AM ASKING FOR

I wish to close the above __________ account in full. This letter sets out what I am asking you to do and the date by which I expect each item. Please deal with it in writing. I am keeping a copy.

1. PRE-PAYMENT AND FORECLOSURE CHARGES

If this loan carries a floating rate of interest and was not taken for business purposes, please confirm in writing that no pre-payment or foreclosure charge is being levied or has been levied. The Reserve Bank of India has directed regulated entities not to levy pre-payment charges on floating rate loans granted to individual borrowers for purposes other than business. The current instrument is the Reserve Bank of India (Pre-payment Charges on Loans) Directions, 2025, dated 2 July 2025, which apply to loans sanctioned or renewed on or after 1 January 2026; earlier RBI circulars to the same effect govern loans before that date. If you are levying any charge, please state the amount, the clause of my sanction letter you rely on, and the RBI instruction that permits it.

1. WHAT I EXPECT BACK

On the account being closed, please issue and give me the following. I have set out against each the date by which I expect it.

NO OBJECTION CERTIFICATE AND NO DUES CERTIFICATE. On your letterhead, signed and stamped, naming the loan account number, stating that the account is closed, giving the date of closure, and confirming that nothing further is due from me or from any co-borrower or guarantor on this account. By __________.

FINAL STATEMENT OF ACCOUNT. Showing all credits applied and a nil balance, together with an interest certificate for the current financial year. By __________.

UPDATING THE CREDIT BUREAUS. Please report this account to every credit information company of which you are a member — TransUnion CIBIL, Equifax, Experian and CRIF High Mark — as CLOSED, with the correct date of closure, a zero current balance, a zero amount overdue, and the days-past-due history corrected if it is wrong. Where the full contractual dues have been paid, the status must be reported as "Closed", and not as "Settled" or "Written-off". The Reserve Bank requires credit institutions to submit credit information to credit information companies weekly, on the 9th, 16th, 23rd and last day of each month. I therefore expect my credit report to show this account as closed within about a month of closure. Please confirm in writing the date on which you reported the closure and to which companies.

CONFIRMATION THAT NOTHING IS RETAINED. A written confirmation that, apart from what you have returned to me, you hold no original document, no cheque, no mandate, and no lien, set-off or security of any kind in respect of this account. By __________.

1. REFUND OF ANY EXCESS

If, after my payment is applied, any amount is found to have been collected in excess, or any unearned insurance premium, unadjusted instalment or credit balance is lying to my account, please refund it to my bank account on record and tell me the date and reference of that refund.

1. ACKNOWLEDGEMENT

Please acknowledge this letter and give me a service request or complaint reference number for it. Please send your reply to __________ and to my postal address above, so that it reaches me by __________.

1. IF I DO NOT HEAR FROM YOU

If the items above do not reach me by the dates I have set, I will take the matter forward in this order:

(a) I will write again to this branch and to your Grievance Redressal Officer, quoting the service request number.

(b) I will escalate to the Principal Nodal Officer or Grievance Redressal Officer of __________, whose name, address, telephone number and email you are required to display at your branches and on your website.

(c) __________

(d) Separately, if my credit report is not corrected, I will pursue it with the credit information company and with you under the Reserve Bank's framework for compensation to customers for delayed updation or rectification of credit information, now carried in the Master Direction – Reserve Bank of India (Credit Information Reporting) Directions, 2025, which provides for compensation of ₹100 for each calendar day where a complaint is not resolved within thirty calendar days of its initial filing.

I would much rather none of this were necessary, and I do not expect it to be.

1. DELIVERY OF THIS LETTER

Mode of delivery: __________. I am retaining a signed copy. Where this letter is delivered by hand, I will ask for your branch stamp, the date and the signature of the receiving official on my copy.

1. GENERAL

Nothing in this letter waives any claim or right I have against you. I will not treat this account as closed until I have received the No Objection Certificate and No Dues Certificate asked for in paragraph 6.

Thank you for your assistance.

Yours faithfully,

_______________________________
__________
Borrower

Copy to: The Principal Nodal Officer / Grievance Redressal Officer, __________, at the address published on the lender's website.

FOR THE BANK'S ACKNOWLEDGEMENT

Received on ____________________ at ____________________ (branch)

Name and designation of receiving official: ____________________________________

Signature and branch stamp: ____________________________________

Service request / complaint reference number: ____________________________________