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Electricity Bill Dispute Complaint

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A calendar date — the day, the month and the year. Dates in a document like this are read against one another, so a date typed here can change what another date is allowed to be.

For example: 16 November 2026

For example: Ludhiana

How will you send this?Needed
Which step are you at?Needed

For example: The Sub-Divisional Officer, Operation Sub-Division, Model Town, Ludhiana

At what address is it sent?Needed

An email address somebody actually reads. Notices under a document like this can be sent to it, so a working one matters more than a tidy one.

For example: sdo.modeltown@licensee.example.com

For example: Punjab State Power Corporation Limited

For example: Gurpreet Singh Dhillon

What is your address?Needed

An email address somebody actually reads. Notices under a document like this can be sent to it, so a working one matters more than a tidy one.

For example: gurpreet.dhillon@example.com

A number somebody can be reached on. Ten digits is the usual Indian form, and a country code in front of it is fine if you want it there.

For example: +91 98150 47731

For example: Dispute of the bill for October 2026 on account ending 7741

For example: account number 3001234567, connection in the name of the sender

For example: the bill dated 12 October 2026 for the period 1 August to 30 September 2026

An amount in rupees. Commas and a ₹ sign are both fine — write it the way you would write it anywhere else, and the document is given the tidy form of it.

For example: 38460

An amount in rupees. Commas and a ₹ sign are both fine — write it the way you would write it anywhere else, and the document is given the tidy form of it.

For example: 31200

The facts: the units or reading billed, what your use normally is, what the meter shows, and any fault or estimate.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: The bill shows 4,120 units for two months, against about 450 units in each of the same months last year. The meter reading on the bill, 18,342, is higher than the reading I photographed on 30 September 2026, which was 14,872.

What have you done about paying the bill?Needed

Each step: the date, the office, the complaint number and the answer; for the later steps, the earlier order and its date.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: I complained at the sub-division office on 14 October 2026 and on the helpline on 20 October 2026, complaint number 5530917. A meter test was promised but not done. For the Forum or the Ombudsman, add the Forum's order and its date.

The meter test, corrected bill, withdrawal, refund or adjustment that you want.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: Test the meter in my presence, recast the bill on the actual consumption, withdraw the excess amount and any late charges on it, and refund or adjust anything I have overpaid.

Number each paper. Send copies and keep the originals.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: 1. The bill dated 12 October 2026. 2. Photograph of the meter reading of 30 September 2026. 3. My earlier complaint and its number. 4. Bills for the same months of last year.

For example: Kuldip Singh Sandhu

An email address somebody actually reads. Notices under a document like this can be sent to it, so a working one matters more than a tidy one.

For example: kuldip.sandhu@example.com

Do you consent to the personal-data handling described in this document?Needed

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No answer has been given, so every place a detail belongs is standing blank. The shape of the document is worth reading even now.

ELECTRICITY BILL DISPUTE COMPLAINT

Complaint about an electricity bill

Date: __________, at __________

__________

To: __________, __________

From: __________, __________ (email __________, telephone __________)

Subject: __________

Sir or Madam,

  1. 1. What this is. __________
  1. 2. My connection. I am the consumer on __________, supplied by __________.
  1. 3. The bill. I dispute __________, which shows __________ payable. The amount I dispute is __________.
  1. 4. Why it is wrong. __________ __________
  1. 5. What I have already done. __________
  1. 6. What I require. __________ Please also tell me in writing what you have done and the name of the officer handling this, and do not disconnect my supply for the disputed amount while this complaint is pending, as the electricity law protects a consumer who disputes a bill in the way it provides.
  1. 7. If it is not put right. If the bill is not corrected, I will take the matter to the next forum the electricity law provides, and I may also approach the District Consumer Commission, and I will ask for a refund, interest, compensation and costs. This letter does not waive any of my rights.

ENCLOSURES

__________

LEGAL BASIS

Punjab and Chandigarh: The Electricity Act, 2003 requires every distribution licensee to set up a forum for redressal of consumer grievances (section 42(5)) and provides for an Electricity Ombudsman to hear a consumer who is not satisfied with the forum's order (section 42(6)). The rules that govern how a complaint is made to the forum and the Ombudsman, the time limits and any amount to be deposited are made by the State Electricity Regulatory Commission for the licensee's area and are for the consumer to confirm in the licensee's current notice. The Act also limits disconnection for non-payment where the consumer pays under protest or deposits as the Act provides (section 56). A licensee's service to a consumer may also be a service under the Consumer Protection Act, 2019. No fee is payable on this letter.

PERSONAL DATA NOTICE

This notice is given under the Digital Personal Data Protection Act, 2023.

The purpose of collecting the personal data in this document is to identify the consumer, record the bill and the dispute about it, and let the electricity licensee, its Forum or the Ombudsman look into it and reply.

The record will be held by __________ and may be shared with the electricity licensee and its officers, the Consumer Grievances Redressal Forum, the Electricity Ombudsman, the sender's advocate, and any Commission or court that hears the matter.

If the matter does not proceed, the personal data will be retained for 90 days and then erased. If the matter proceeds, the record will be retained for the transaction or authority matter plus 12 months, except where a statute requires a longer named retention period.

A person named in this document may request correction or erasure where the purpose has ended, withdraw consent for future consent-based processing, or raise a grievance by writing to __________. The record-holder should acknowledge and reply within 30 days.

Data minimisation: this document does not collect a full Aadhaar number, an Aadhaar-card copy, a password or bank credentials.

Personal-data instruction: __________.

SIGNATURE

 
 
______________________________
Signature
Consumer: __________
Place: ____________________
Date: ____________________

The rest stays out of view until every answer is in.

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