LEGAL NOTICE TO A TRAVEL AGENT FOR REFUND
Notice demanding refund of money paid for a visa, job, study place, tickets or tour
Date: __________, at __________
__________
To: __________, __________
From: __________, __________ (email __________, telephone __________)
Subject: __________
Sir or Madam,
- 1. What you promised. __________
- 2. What I paid. __________ The total I paid is __________.
- 3. What you did. __________
- 4. Why this is a wrong. You took money for a service and did not provide it, and have not returned the money. That is a deficiency in service and an unfair trade practice, and, if you never meant to perform, it may be cheating.
- 5. What I require. Within fifteen days of receiving this notice, __________ __________
- 6. If you do not. If you do not do this within fifteen days, I will, without further notice, file a consumer complaint before the District Consumer Commission, complain to the authority that licenses travel agents and consultants, and report the matter to the police for cheating, and I will ask for refund, interest, compensation and costs. I may also take the civil court route. This notice does not waive any of my rights, and it does not stop any of them.
- 7. Keep the evidence. Please keep safe your records of my file, the receipts, the messages and any application or document you prepared for me, and do not alter or destroy them.
ENCLOSURES
__________
LEGAL BASIS
Punjab and Chandigarh: Taking money for a service and not providing it is a deficiency in service under the Consumer Protection Act, 2019, and the District Commission, on a complaint made within two years of the cause of action, can order refund, compensation and costs. Dishonest inducement to part with money may be cheating under the Bharatiya Nyaya Sanhita, 2023. In Punjab the Punjab Travel Professionals Regulation Act, 2012 regulates travel agents and immigration consultants, who must hold a licence, and makes certain acts offences; recruitment for overseas employment is also governed by the Emigration Act, 1983. Which authority in Punjab or Chandigarh licenses the agent is to be confirmed. No fee is payable on this notice.
PERSONAL DATA NOTICE
This notice is given under the Digital Personal Data Protection Act, 2023.
The purpose of collecting the personal data in this document is to identify the sender and the agent, record the payments, the promise and the failure, and let the demand be met or a complaint or case be filed if it is not.
The record will be held by __________ and may be shared with the agent, any person to whom a copy is sent, the licensing authority and the police if a complaint is made, the sender's advocate, and any Commission or court that hears the matter.
If the matter does not proceed, the personal data will be retained for 90 days and then erased. If the matter proceeds, the record will be retained for the transaction or authority matter plus 12 months, except where a statute requires a longer named retention period.
A person named in this document may request correction or erasure where the purpose has ended, withdraw consent for future consent-based processing, or raise a grievance by writing to __________. The record-holder should acknowledge and reply within 30 days.
Data minimisation: this document does not collect a full Aadhaar number, an Aadhaar-card copy, a password or bank credentials.
Personal-data instruction: __________.
SIGNATURE
______________________________
Signature
Sender: __________
Place: ____________________
Date: ____________________