Refund & Cancellation Policy

Kaagazaat provides instantly delivered digital documents (in .docx format). Because every document is generated on demand from the data you enter, the service is treated under Indian consumer law as a digital good rendered immediately, not as a refundable physical product.

For this reason, refunds are evaluated case-by-case and granted only where one of the conditions in Section 3 is met.

• 7-day money-back window. If you purchased a PRO or BUSINESS subscription and have generated zero documents within the first 7 calendar days, you may request a full refund.
• Cancel any time. You may cancel your subscription from your account dashboard. Cancellation stops future billing immediately. Access to paid features continues until the end of the current billing cycle. No prorated refunds are given for partial months.
• Annual plans. Annual subscriptions cancelled after the 7-day window are non-refundable for the remainder of the term, but renewal will not occur.

A refund will be considered if any one of the following applies:

• Technical failure. A document could not be generated due to a Platform-side error and you have a transaction id from our audit log to prove it.
• Duplicate charge. Your payment provider charged you twice for the same purchase within the same 24-hour window.
• No documents generated. You purchased a PRO or BUSINESS plan, did not generate any documents, and submit a refund request within 7 days of purchase.
• Wallet credits — unused only. Unused wallet credits may be refunded within 30 days of purchase. Partially used credits are not refundable.

Refunds are notissued for: dissatisfaction with document content (you control the input data), claims that a document was "not needed", suspected account abuse, or any single-document purchase that has been successfully downloaded.

1. Email customersupport.kaagazaat@gmail.com from the email address linked to your account.
2. Include: your registered mobile number, the transaction id (visible in your dashboard), the date of purchase, and the reason for the request.
3. We will respond within 3 business days with a decision.
4. Approved refunds are processed back to the original payment method within 7–10 business days. Bank settlement timelines may add 2–3 additional days.

Please contact us before initiating a chargeback with your bank or card issuer. Chargebacks filed without first attempting a refund through Kaagazaat may result in account suspension and forfeiture of unused credits. We reserve the right to contest chargebacks where we have evidence of legitimate service delivery.

If we terminate your account for breach of our Terms of Service (e.g., fraud, abuse, or illegal use), no refund will be issued for the remaining period or unused credits.

If we terminate or discontinue a service for reasons unrelated to your conduct, we will refund the unused portion of any paid subscription on a prorated basis.

Refunds, where granted, are for the base price paid less any applicable taxes (GST) that we have already remitted to the government. Tax components are not refundable by us once remitted.

We may update this policy from time to time. Material changes will be notified by email to active subscribers and posted on this page with a revised effective date. Continued use of the Platform after a change indicates acceptance of the revised policy.

For all refund-related queries: customersupport.kaagazaat@gmail.com