ਆਪਣੀ ਜਾਣਕਾਰੀ ਭਰੋ

AIRLINE REFUND OR COMPENSATION COMPLAINT

Complaint to the airline for refund, compensation and expenses

Date: __________, at __________

__________

To: __________, __________

From: __________, __________ (email __________, telephone __________)

Subject: __________

Sir or Madam,

1. 1. My booking. I held a ticket on your airline under __________, for __________. I paid __________ for the ticket.

1. 2. Who is complaining. I am the passenger named on the ticket and I make this complaint myself.

1. 3. What went wrong. __________ __________

1. 4. What it cost me. My total claim is __________, made up of the fare refund, the extra costs I have shown, and the compensation due to me.

1. 5. What I have already done. __________

1. 6. What I require. Within fifteen days of receiving this complaint: (a) refund the fare paid, in full, to the same account or method I paid from; (b) pay the compensation and meet the expenses that the Directorate General of Civil Aviation's rules on passenger facilities require of an airline in the situation I have described; (c) confirm the payment to me in writing, with the date and transaction reference; and (d) tell me in writing the name of the officer handling this complaint.

1. 7. If you do not. If I do not receive a satisfactory written reply, I will take the complaint to your appellate officer, register it on the government's AirSewa portal, and file a consumer complaint before the District Consumer Commission, and I will ask for interest, compensation and costs. This letter does not waive any of my rights.

ENCLOSURES

__________

LEGAL BASIS

Punjab and Chandigarh: The Directorate General of Civil Aviation's Civil Aviation Requirements on facilities to passengers when a flight is cancelled, delayed or a passenger is denied boarding, and on the refund of airline tickets, set what an airline owes its passengers in those cases, and they apply to the flight and not to the passenger's home state. An airline's service to a passenger is a service under the Consumer Protection Act, 2019, so a complaint of deficiency can be taken to the District Commission within two years of the cause of action, and a passenger may also complain on the AirSewa portal. For an international journey, the rules of the international convention or the airline's conditions of carriage may apply as well. No fee is payable on this letter.

PERSONAL DATA NOTICE

This notice is given under the Digital Personal Data Protection Act, 2023.

The purpose of collecting the personal data in this document is to identify the passenger, record the booking, what happened to the flight or the refund, and the claim made, and let the airline investigate and reply.

The record will be held by __________ and may be shared with the airline and its customer relations or appellate officers, the booking agent or payment provider, the aviation regulator and its complaint portal, the sender's advocate, and any Commission or court that hears the matter.

If the matter does not proceed, the personal data will be retained for 90 days and then erased. If the matter proceeds, the record will be retained for the transaction or authority matter plus 12 months, except where a statute requires a longer named retention period.

A person named in this document may request correction or erasure where the purpose has ended, withdraw consent for future consent-based processing, or raise a grievance by writing to __________. The record-holder should acknowledge and reply within 30 days.

Data minimisation: this document does not collect a full Aadhaar number, an Aadhaar-card copy, a password or bank credentials.

Personal-data instruction: __________.

SIGNATURE

 
 
______________________________
Signature
Passenger: __________
Place: ____________________
Date: ____________________