SCHOOL OR COACHING FEE REFUND COMPLAINT
Request and complaint for refund of fees paid to a school or coaching centre
Date: __________, at __________
__________
To: __________, __________
From: __________, __________ (email __________, telephone __________)
Subject: __________
Sir or Madam,
- 1. The fee paid. For the student __________, I paid __________ to you for __________, against __________.
- 2. Who writes. I am the person who paid the fee and I make this request myself.
- 3. Why I ask for a refund. __________ The date is __________. __________
- 4. What your terms say. Fee held back from a student who has left, or for a course not delivered as promised, should be limited to what the terms and the law allow.
- 5. What I have already asked. __________
- 6. What I require. Within fifteen days of receiving this letter, refund __________ to the account I will name on request, send me a written statement showing how any amount kept has been worked out, and tell me the name of the officer handling this.
- 7. If you do not. If the refund is not made, I will take the matter up with the education authority, where it applies, and may file a consumer complaint before the District Consumer Commission, and I will ask for interest and costs. This letter does not waive any of my rights.
ENCLOSURES
__________
LEGAL BASIS
Punjab and Chandigarh: A fee taken for a course not delivered as promised, or kept after a student has validly withdrawn, may be recovered, and the terms of the admission form and prospectus are the starting point. The Ministry of Education's guidelines for the regulation of coaching centres, and any rules of the Punjab or Chandigarh administration on fees, may limit what a centre may keep. A coaching centre's service may be a service under the Consumer Protection Act, 2019, so a complaint of deficiency can be taken to the District Commission within two years of the cause of action; whether a school is such a provider has been treated differently by the courts. No fee is payable on this letter.
PERSONAL DATA NOTICE
This notice is given under the Digital Personal Data Protection Act, 2023.
The purpose of collecting the personal data in this document is to identify the parent or student, record the fee paid, the withdrawal and the refund asked for, and let the school or coaching centre look into it and reply.
The record will be held by __________ and may be shared with the school or coaching centre and its management, the education authority or regulator if the matter is taken up there, the sender's advocate, and any Commission or court that hears the matter.
If the matter does not proceed, the personal data will be retained for 90 days and then erased. If the matter proceeds, the record will be retained for the transaction or authority matter plus 12 months, except where a statute requires a longer named retention period.
A person named in this document may request correction or erasure where the purpose has ended, withdraw consent for future consent-based processing, or raise a grievance by writing to __________. The record-holder should acknowledge and reply within 30 days.
Data minimisation: this document does not collect a full Aadhaar number, an Aadhaar-card copy, a password or bank credentials.
Personal-data instruction: __________.
SIGNATURE
______________________________
Signature
Parent or student: __________
Place: ____________________
Date: ____________________