COMPLAINT AGAINST A TRAVEL AGENT OR IMMIGRATION CONSULTANT
Complaint to the district authority about a travel agent or consultant who took money and did not deliver
Date: __________, at __________
__________
To: __________, __________; with a copy to __________
From: __________, __________ (email __________, telephone __________)
Subject: __________
Sir or Madam,
- 1. The agent. I complain against __________, of __________.
- 2. What was promised. __________
- 3. What I paid. __________ The total I paid is __________.
- 4. What happened. __________
- 5. Police. __________
- 6. Why I complain to you. I understand that the law in Punjab requires a travel agent or immigration consultant to hold a licence and makes certain conduct an offence, and that you are the authority to whom a complaint of unlicensed or dishonest working can be made. I ask you to treat this as such a complaint.
- 7. What I ask. __________ Please also acknowledge this complaint, tell me the number it is given and the officer who is looking into it, and tell me what action is taken.
- 8. My other rights. This complaint is without prejudice to my right to file a consumer complaint, to sue for the money, and to have the police register a case. I will give any help the authority and the police need.
ENCLOSURES
__________
LEGAL BASIS
Punjab and Chandigarh: In Punjab the Punjab Travel Professionals Regulation Act, 2012 regulates travel agents and immigration consultants, who must hold a licence, and makes certain acts offences; the licensing and complaint authority under it, and the rules for Chandigarh, are to be confirmed. Recruitment for overseas employment is also governed by the Emigration Act, 1983. Dishonestly inducing a person to part with money may be cheating under the Bharatiya Nyaya Sanhita, 2023, and information of such an offence may be given to the police, including electronically, under the Bharatiya Nagarik Suraksha Sanhita, 2023. A consumer complaint for deficiency in service may be made to the District Commission within two years. No fee is payable on this complaint.
PERSONAL DATA NOTICE
This notice is given under the Digital Personal Data Protection Act, 2023.
The purpose of collecting the personal data in this document is to identify the complainant and the agent, record the promise, the payments and the failure, and let the authority and the police look into the complaint.
The record will be held by __________ and may be shared with the authority and its officers, the police, the agent named, the complainant's advocate, and any Magistrate, Commission or court that hears the matter.
If the matter does not proceed, the personal data will be retained for 90 days and then erased. If the matter proceeds, the record will be retained for the transaction or authority matter plus 12 months, except where a statute requires a longer named retention period.
A person named in this document may request correction or erasure where the purpose has ended, withdraw consent for future consent-based processing, or raise a grievance by writing to __________. The record-holder should acknowledge and reply within 30 days.
Data minimisation: this document does not collect a full Aadhaar number, an Aadhaar-card copy, a password or bank credentials.
Personal-data instruction: __________.
SIGNATURE
______________________________
Signature
Complainant: __________
Place: ____________________
Date: ____________________