Fill in Complaint Against a Travel Agent or Consultant

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Complaint Against a Travel Agent or Consultant

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On what date do you sign this?Needed

A calendar date — the day, the month and the year. Dates in a document like this are read against one another, so a date typed here can change what another date is allowed to be.

For example: 16 November 2026

From which town or city do you send this?Needed

For example: Ludhiana

How will you send this?Needed

I am sending this by registered post with acknowledgement due.I am sending this by speed post and keeping the tracking report as proof of delivery.I am sending this by courier, against a signed and dated delivery receipt.I am delivering this by hand, against a signed and dated acknowledgement.

To which authority is the complaint addressed?Needed

For example: The District Magistrate, Mohali, as licensing authority for travel professionals

At what address is it sent?Needed

House / flat / plot no.

Street, sector or locality

City area and PIN code

To which police officer should a copy go?Needed

For example: The Senior Superintendent of Police, Mohali

What is the name of the agent or agency?Needed

For example: Global Pathways Immigration Services, through its proprietor Mr Harjit Singh

What is the agent's address?Needed

House / flat / plot no.

Street, sector or locality

City area and PIN code

Do you know the agent's licence or registration?You may leave this

For example: a licence shown on the office wall, number not noted

What is your name?Needed

For example: Gurpreet Singh Dhillon

What is your address?Needed

House / flat / plot no.

Street, sector or locality

City area and PIN code

What is your email address?Needed

An email address somebody actually reads. Notices under a document like this can be sent to it, so a working one matters more than a tidy one.

For example: gurpreet.dhillon@example.com

What is your phone number?Needed

A number somebody can be reached on. Ten digits is the usual Indian form, and a country code in front of it is fine if you want it there.

For example: +91 98150 47731

What is this about, in one line?Needed

For example: Complaint against Global Pathways Immigration Services for taking 6 lakh rupees for a visa not obtained

What did the agent promise, and when?Needed

The visa, job, study place, tickets or tour promised, the date and any date for delivery.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: On 10 January 2026 the agent promised a work visa for Canada within six months, a job offer and air tickets, for the fee stated below.

What payments did you make?Needed

Each payment: the date, amount, the mode and any receipt. Never write a full account number, PIN or password.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: 2 lakh rupees by bank transfer on 12 January 2026, 3 lakh rupees by cheque on 3 March 2026, and 1 lakh rupees in cash on 20 April 2026 against a handwritten receipt.

What is the total you paid?Needed

An amount in rupees. Commas and a ₹ sign are both fine — write it the way you would write it anywhere else, and the document is given the tidy form of it.

For example: 600000

What happened instead?Needed

The failure in plain facts: what was not done, the excuses given, and when contact stopped.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: No visa was issued. The agent gave different excuses, stopped answering calls from 15 September 2026, and the office was found shut on 2 October 2026.

Do you know of other people the agent has cheated?You may leave this

Only what you know first-hand or have been told; leave blank if none.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: At least four other families from Kharar told me they paid the same agent.

Have you already gone to the police?Needed

For example: I gave a written complaint at Phase 8 police station on 5 October 2026; diary number 1182

What action do you ask for?Needed

The inquiry, action on the licence, registration of a case, or recovery that you want.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: Inquire into the agent's licence, take action under the law, and help me recover the money I paid.

Which papers are you enclosing?Needed

Number each paper. Send copies and keep the originals.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: 1. Receipts and bank records of the payments. 2. Messages and emails with the agent. 3. Visiting card and any agreement. 4. Copy of my police complaint.

Is an advocate signing for you?You may leave this

For example: Tejinder Pal Singh

Who will hold the completed record?Needed

For example: Kuldip Singh Sandhu

Which email address should receive privacy requests?Needed

An email address somebody actually reads. Notices under a document like this can be sent to it, so a working one matters more than a tidy one.

For example: kuldip.sandhu@example.com

Do you consent to the personal-data handling described in this document?Needed

I consent to the collection and use described in the Personal Data NoticeI do not consent to the collection and use described in the Personal Data Notice

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COMPLAINT AGAINST A TRAVEL AGENT OR IMMIGRATION CONSULTANT

Complaint to the district authority about a travel agent or consultant who took money and did not deliver

Date: __________, at __________

__________

To: __________, __________; with a copy to __________

From: __________, __________ (email __________, telephone __________)

Subject: __________

Sir or Madam,

1. The agent. I complain against __________, of __________.

2. What was promised. __________

3. What I paid. __________ The total I paid is __________.

4. What happened. __________

5. Police. __________

6. Why I complain to you. I understand that the law in Punjab requires a travel agent or immigration consultant to hold a licence and makes certain conduct an offence, and that you are the authority to whom a complaint of unlicensed or dishonest working can be made. I ask you to treat this as such a complaint.

7. What I ask. __________ Please also acknowledge this complaint, tell me the number it is given and the officer who is looking into it, and tell me what action is taken.

8. My other rights. This complaint is without prejudice to my right to file a consumer complaint, to sue for the money, and to have the police register a case. I will give any help the authority and the police need.

ENCLOSURES

__________

LEGAL BASIS

Punjab and Chandigarh: In Punjab the Punjab Travel Professionals Regulation Act, 2012 regulates travel agents and immigration consultants, who must hold a licence, and makes certain acts offences; the licensing and complaint authority under it, and the rules for Chandigarh, are to be confirmed. Recruitment for overseas employment is also governed by the Emigration Act, 1983. Dishonestly inducing a person to part with money may be cheating under the Bharatiya Nyaya Sanhita, 2023, and information of such an offence may be given to the police, including electronically, under the Bharatiya Nagarik Suraksha Sanhita, 2023. A consumer complaint for deficiency in service may be made to the District Commission within two years. No fee is payable on this complaint.

PERSONAL DATA NOTICE

This notice is given under the Digital Personal Data Protection Act, 2023.

The purpose of collecting the personal data in this document is to identify the complainant and the agent, record the promise, the payments and the failure, and let the authority and the police look into the complaint.

The record will be held by __________ and may be shared with the authority and its officers, the police, the agent named, the complainant's advocate, and any Magistrate, Commission or court that hears the matter.

If the matter does not proceed, the personal data will be retained for 90 days and then erased. If the matter proceeds, the record will be retained for the transaction or authority matter plus 12 months, except where a statute requires a longer named retention period.

A person named in this document may request correction or erasure where the purpose has ended, withdraw consent for future consent-based processing, or raise a grievance by writing to __________. The record-holder should acknowledge and reply within 30 days.

Data minimisation: this document does not collect a full Aadhaar number, an Aadhaar-card copy, a password or bank credentials.

Personal-data instruction: __________.

SIGNATURE

______________________________
Signature
Complainant: __________
Place: ____________________
Date: ____________________

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