Delivery Policy

1. About this policy

1.1 This policy explains how what you buy on www.kaagazaat.com is delivered. Kaagazaat is operated by M/s Sudeep Sachdeva & Associates, a sole proprietorship of Sudeep Sachdeva, Office No. A-415, 4th Floor, Tower-A, Bestech Business Towers, Sector 66, Mohali, Punjab 160062.

1.2 It applies to paid document kits. Single documents are free while the free period lasts, and are delivered in the same way.

1.3 It is part of our Terms of Use and should be read with our Refund and Cancellation Policy.

2. Digital products only

2.1 Everything we sell is a digital product. We do not ship, post or courier anything, so there are no delivery charges and no delivery address to give us.

3. How a kit is delivered

3.1 After your payment is confirmed, the documents in your kit are available to you straight away. There is nothing to wait for and nothing is sent by post.

3.2 You download each document from your account on www.kaagazaat.com, as a Word (.docx) file. Sign in with the mobile number or email address you used to buy the kit.

3.3 A kit is delivered when you download from it. Section 3 of our Refund and Cancellation Policy explains what that means for refunds.

3.4 If you cannot get into your account, or your payment went through but the kit does not show, write to us as section 5 explains. Do not pay again before you have heard from us.

4. E-stamp certificates

4.1 If you ask our office to arrange an e-stamp certificate, it is not part of a kit and is not delivered as a download from your account. It is delivered as the terms you accept when you ask for stamp paper explain, after our Admin Manager has called you to confirm the details.

5. If a download fails

5.1 Try the download again, and check that your device has room and your connection is steady. A file can fail to open because the Word app on the device is out of date; a current version of Microsoft Word, or another program that opens Word files, will open it.

5.2 If it still does not work, email customersupport.kaagazaat@gmail.com, or send a WhatsApp message to +91 70871 19160, with your name, the mobile number or email address on your account, the document, and what you saw on the screen.

5.3 We will acknowledge your message within 24 hours. We will either fix the download or send you the document another way. If we cannot deliver a document you have paid for, you are entitled to a refund as our Refund and Cancellation Policy explains.

6. Our contact details

6.1 For anything about delivery, write to customersupport.kaagazaat@gmail.com or call +91 70871 19160 during working hours (Monday to Friday, 10 am to 6 pm IST, except public holidays). Our Grievance & Contact page has the rest.

7. Changes to this policy

7.1 We will update this page if the way we deliver changes. The "Last updated" date at the top shows when it last changed.