ANNUAL MAINTENANCE CONTRACT (EQUIPMENT AND IT)
This Contract is made at Chandigarh on 2 April 2026.
BETWEEN
Dr. Mehta Dental Clinic, of SCO 52, Sector 35-C, Chandigarh 160022, acting through Dr. Ritu Mehta, Proprietor (the "Customer");
AND
Techserve Solutions, of SCO 210, Sector 34-A, Chandigarh 160022, PAN AKJPI4432R, GSTIN 03AKJPI4432R1Z9, acting through Sandeep Arora, Partner (the "Service Provider").
- 1. EQUIPMENT COVERED
1.1 This Contract covers only the following equipment (the "Equipment"), kept at SCO 52, Sector 35-C, Chandigarh: 1. Dell OptiPlex 3000 desktop, S/N 7F2K9Q3, reception. 2. Dell OptiPlex 3000 desktop, S/N 7F2K9Q8, chair 1. 3. HP LaserJet M141 printer, S/N VNC4K22013, reception. 4. Daikin 1.5 ton split AC, S/N 22A4471, waiting room.
1.2 The Customer may add or remove items by written agreement, and the fee shall then be adjusted in proportion for the rest of the term. The Customer shall not move covered Equipment to another address without telling the Service Provider.
- 2. WHAT THE SERVICE PROVIDER WILL DO
2.1 Routine service: the Service Provider shall visit 4 times a year at evenly spaced times to inspect, clean, test, update and adjust the Equipment, and shall leave a signed service report each time.
2.2 Breakdown: on a call by phone, email or message, the Service Provider shall log the call with a reference number, have a technician reach the site (or start remote help, where the Customer allows it) within 8 working hours, and fix the fault or put in a stand-by item within 48 working hours of reaching the site, unless a part must be ordered, in which case it shall say so and give a date.
2.3 Parts: Comprehensive: the fee covers labour and the replacement of parts that fail through ordinary use, other than the exclusions in clause 3. Replacement parts shall be new or equal to new and of at least the quality of the part replaced, and a replaced part belongs to the Service Provider unless the Customer asks to keep it.
2.4 The Service Provider shall use competent, trained technicians, shall carry identification, and shall take care of the Customer's premises and of data it may see in the course of the work, using it for no other purpose.
- 3. WHAT IS NOT COVERED
3.1 The fee does not cover: (a) damage from misuse, accident, liquid, fire, flood, lightning, power surge or any other cause outside ordinary use; (b) repair or change by anyone other than the Service Provider; (c) consumables such as paper, toner, ink, filters, batteries (unless they are named as included), cables and accessories; (d) software the Customer installs, viruses or data loss; (e) items not listed in clause 1.1; (f) moving, re-installation or upgrades.
3.2 Work outside the cover shall be done only after the Service Provider quotes a price and the Customer approves it in writing. The Service Provider shall tell the Customer when it finds that a fault is of the kind excluded, before starting to repair it.