WEBSITE TERMS OF USE, PRIVACY POLICY AND REFUND POLICY
www.sandhuhandicrafts.in, run by Sandhu Handicrafts Private Limited of SCO 14, Sector 17-C, Chandigarh 160017 ("we", "us"). In force from 1 April 2026.
By using this site or placing an order you accept these terms. If you do not accept them, please do not use the site.
PART 1: TERMS OF USE
1.1 The site offers physical goods for sale. Descriptions, images and prices are given in good faith; we may correct an error in a price or description, and if we do after you order, we will tell you and you may cancel for a full refund.
1.2 An order is a request to buy. It becomes a sale only when we confirm it. We may refuse or cancel an order, for example for stock, payment or address problems, and will refund any money already paid.
1.3 You agree to give correct information, to use the site only for lawful purposes, and not to copy, scrape, interfere with or try to break into the site.
1.4 The text, images, logos and design of the site belong to us or are used with permission. You may not copy or reuse them without our written consent.
1.5 We take reasonable care to keep the site running but do not promise it will be uninterrupted or error-free. To the extent the law allows, we are not liable for indirect or consequential loss from using the site. Nothing here limits any right you have under consumer protection law that cannot be excluded.
PART 2: PRIVACY POLICY
2.1 What we collect and why: Name, phone number, email and delivery address, to process and deliver orders; payment status from the payment gateway, to confirm payment.
2.2 Who we share it with: Our payment gateway, courier partners and accounting software provider, only as needed to complete the order. We do not sell your personal information.
2.3 Cookies: The site uses cookies to keep the shopping cart and to count visits.
2.4 We keep your information only as long as needed for the purpose it was collected for, or as the law requires us to keep records (for example, tax and accounts records), and then delete or anonymise it. We take reasonable security steps to protect it, but no online system is completely secure.
2.5 You may ask us to show you the personal information we hold about you, to correct it, or to delete it where we no longer need it, and you may withdraw a consent you gave. Write to Harleen Sandhu, Director at privacy@sandhuhandicrafts.in. We will reply within the time the law requires and, if the law does not state one, within a reasonable time.
PART 3: ORDERS, DELIVERY, CANCELLATION AND REFUNDS
3.1 Delivery: Across India, usually in 5 to 8 working days. Delivery times are estimates, not a guarantee.
3.2 Our rule: Unused goods may be returned within the number of days stated below, and the price is refunded once we receive and check them. The period for a return or refund request is 7 days from delivery.