Kaagazaat

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Complaint Against a Car Dealer or Service Centre

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A calendar date — the day, the month and the year. Dates in a document like this are read against one another, so a date typed here can change what another date is allowed to be.

For example: 16 November 2026

For example: Ludhiana

How will you send this?Needed

For example: The General Manager, Sunrise Motors (authorised dealer)

At what address is it sent?Needed

An email address somebody actually reads. Notices under a document like this can be sent to it, so a working one matters more than a tidy one.

For example: gm@sunrisemotors.example.com

For example: Customer Care, Example Motors India Ltd, Gurugram

For example: Gurpreet Singh Dhillon

What is your address?Needed

An email address somebody actually reads. Notices under a document like this can be sent to it, so a working one matters more than a tidy one.

For example: gurpreet.dhillon@example.com

A number somebody can be reached on. Ten digits is the usual Indian form, and a country code in front of it is fine if you want it there.

For example: +91 98150 47731

For example: Repeated gearbox failure in new car PB 65 AB 1234, invoice SM/2026/0871

For example: an Example Motors Zeta petrol, registration PB 65 AB 1234

What was your dealing with them?Needed

For example: invoice SM/2026/0871 dated 14 August 2026

An amount in rupees. Commas and a ₹ sign are both fine — write it the way you would write it anywhere else, and the document is given the tidy form of it.

For example: 865000

The fault, when it began, each visit with its date, and what the service centre did or said.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: The gearbox jerked and stalled from the first month. It was taken to your service centre on 12 September, 3 October and 28 October 2026. Each time it was returned as "checked", and the fault came back within days.

The warranty, the sales assurances, or the work you paid for.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: The warranty booklet gives a two-year or 40,000 km warranty on the gearbox, and the salesperson assured me the car was in perfect order.

What do you want them to do?Needed

An amount in rupees. Commas and a ₹ sign are both fine — write it the way you would write it anywhere else, and the document is given the tidy form of it.

For example: 25000

Number each paper. Send copies and keep the originals.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: 1. Invoice SM/2026/0871. 2. Warranty booklet pages. 3. Job cards of 12 September, 3 October and 28 October 2026. 4. Photographs and messages showing the fault.

For example: Kuldip Singh Sandhu

An email address somebody actually reads. Notices under a document like this can be sent to it, so a working one matters more than a tidy one.

For example: kuldip.sandhu@example.com

Do you consent to the personal-data handling described in this document?Needed

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No answer has been given, so every place a detail belongs is standing blank. The shape of the document is worth reading even now.

COMPLAINT AGAINST A CAR DEALER OR SERVICE CENTRE

Complaint about a car sale or service, with a request to put it right

Date: __________, at __________

__________

To: __________, __________

From: __________, __________ (email __________, telephone __________)

Subject: __________

Sir or Madam,

  1. 1. My car. The car is __________. __________ The invoice or job card is __________, and I paid __________.
  1. 2. What is wrong. __________
  1. 3. What was promised. __________
  1. 4. Why I complain. A car sold with a fault, a warranty not honoured, or a repair that is not done properly or is charged for and not done, is a defect in goods or a deficiency in service. I have given you repeated chances to put it right.
  1. 5. What I require. Within fifteen days of receiving this complaint, __________
  1. 6. If you do not. If this is not done within fifteen days, I will send a formal notice and file a consumer complaint before the District Consumer Commission, and I will ask for refund or replacement, compensation, interest and costs. I ask you to keep the car's service records and messages safe. This letter does not waive any of my rights.

ENCLOSURES

__________

LEGAL BASIS

Punjab and Chandigarh: Under the Consumer Protection Act, 2019, a defect is a fault in the quality or standard of goods and a deficiency is a fault in the performance of a service; a buyer of a vehicle, or a person who has it serviced, for consideration and not for a commercial purpose is a consumer who may complain to the District Commission within two years of the cause of action. The Commission can order repair, replacement, refund, compensation and costs. Under the Sale of Goods Act, 1930 goods sold by description are to be of merchantable quality and fit for the purpose the buyer made known. The terms of the manufacturer's warranty are those in the warranty booklet. No fee is payable on this letter.

PERSONAL DATA NOTICE

This notice is given under the Digital Personal Data Protection Act, 2023.

The purpose of collecting the personal data in this document is to identify the vehicle owner, record the purchase or service, the fault and the demand, and let the dealer, service centre or manufacturer investigate and reply.

The record will be held by __________ and may be shared with the dealer or service centre, the manufacturer's customer care, the sender's advocate, and any Commission or court that hears the matter.

If the matter does not proceed, the personal data will be retained for 90 days and then erased. If the matter proceeds, the record will be retained for the transaction or authority matter plus 12 months, except where a statute requires a longer named retention period.

A person named in this document may request correction or erasure where the purpose has ended, withdraw consent for future consent-based processing, or raise a grievance by writing to __________. The record-holder should acknowledge and reply within 30 days.

Data minimisation: this document does not collect a full Aadhaar number, an Aadhaar-card copy, a password or bank credentials.

Personal-data instruction: __________.

SIGNATURE

 
 
______________________________
Signature
Owner: __________
Place: ____________________
Date: ____________________

The rest stays out of view until every answer is in.

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