TELECOM OR BROADBAND COMPLAINT AND APPEAL
Complaint or appeal about a telecom or broadband service
Date: __________, at __________
__________
To: __________, __________
From: __________, __________ (email __________, telephone __________)
Subject: __________
Sir or Madam,
- 1. What this is. __________
- 2. My service. This concerns __________, for which I am the subscriber.
- 3. The problem. __________
- 4. What I have done so far. __________
- 5. What I require. __________ Please also tell me in writing, within the time the telecom regulator's rules allow, what you have done and the name of the officer handling this.
- 6. If it is not put right. If the matter is not put right, I will take it further to the appellate authority or the telecom regulator as the rules allow, and I may file a consumer complaint before the District Consumer Commission and ask for compensation, interest and costs. This letter does not waive any of my rights.
ENCLOSURES
__________
LEGAL BASIS
Punjab and Chandigarh: The telecom regulator's rules on the redressal of telecom consumers' complaints require a service provider to run a complaint centre and nodal officers, to give a docket number, to dispose of a complaint within a stated time, and to have an appellate authority to which a subscriber may appeal; a subscriber who is still not satisfied can complain to the regulator and to the consumer forum. A telecom provider's service to its subscriber is a service under the Consumer Protection Act, 2019, so a complaint of deficiency can be taken to the District Commission within two years of the cause of action. No fee is payable on this letter.
PERSONAL DATA NOTICE
This notice is given under the Digital Personal Data Protection Act, 2023.
The purpose of collecting the personal data in this document is to identify the subscriber, record the service and the fault or billing problem, and let the provider or its appellate authority investigate and reply.
The record will be held by __________ and may be shared with the service provider and its nodal officer and appellate authority, the telecom regulator, the sender's advocate, and any Commission or court that hears the matter.
If the matter does not proceed, the personal data will be retained for 90 days and then erased. If the matter proceeds, the record will be retained for the transaction or authority matter plus 12 months, except where a statute requires a longer named retention period.
A person named in this document may request correction or erasure where the purpose has ended, withdraw consent for future consent-based processing, or raise a grievance by writing to __________. The record-holder should acknowledge and reply within 30 days.
Data minimisation: this document does not collect a full Aadhaar number, an Aadhaar-card copy, a password or bank credentials.
Personal-data instruction: __________.
SIGNATURE
______________________________
Signature
Subscriber: __________
Place: ____________________
Date: ____________________