Fill in Telecom or Broadband Complaint and Appeal

Fill in your details

Telecom or Broadband Complaint and Appeal

Answer what you can. The draft beside these boxes is rewritten as you go, so you can see exactly what each answer does to the document.

What you type stays in this browser. Nothing is sent anywhere until you choose to keep a copy — and closing this tab loses it.

Your answers

Nothing answered yet. There are 22 questions on this form.

Still to answer

19 answers are still to come.

Nothing is amiss in what you have written. The document is simply not finished, and the draft marks each gap where an answer will go.

On what date do you sign this?Needed

A calendar date — the day, the month and the year. Dates in a document like this are read against one another, so a date typed here can change what another date is allowed to be.

For example: 16 November 2026

From which town or city do you send this?Needed

For example: Ludhiana

How will you send this?Needed

I am sending this by registered post with acknowledgement due.I am sending this by speed post and keeping the tracking report as proof of delivery.I am sending this by courier, against a signed and dated delivery receipt.I am delivering this by hand, against a signed and dated acknowledgement.I am sending this by email and keeping the sent copy as proof.

Is this your first complaint or an appeal?Needed

This is my complaint to you, made for the first time about this matter.I am appealing to you against your decision on my earlier complaint, because the decision does not put the matter right.

To which provider and officer or authority is it addressed?Needed

For example: The Appellate Authority, Example Telecom Ltd, Punjab Circle

At what address is it sent?Needed

House / flat / plot no.

Street, sector or locality

City area and PIN code

What is the provider's complaint or appeal email address?You may leave this

An email address somebody actually reads. Notices under a document like this can be sent to it, so a working one matters more than a tidy one.

For example: appellate@exampletelecom.example.com

What is your name?Needed

For example: Gurpreet Singh Dhillon

What is your address?Needed

House / flat / plot no.

Street, sector or locality

City area and PIN code

What is your email address?Needed

An email address somebody actually reads. Notices under a document like this can be sent to it, so a working one matters more than a tidy one.

For example: gurpreet.dhillon@example.com

What is your phone number?Needed

A number somebody can be reached on. Ten digits is the usual Indian form, and a country code in front of it is fine if you want it there.

For example: +91 98150 47731

What is this about, in one line?Needed

For example: No broadband service since 3 November 2026 on connection ending 6120; complaint docket 90412266

Which connection or service is this about?Needed

For example: my fibre broadband connection ending 6120 at the address above

What is the docket or complaint number the provider gave?You may leave this

For example: 90412266 dated 4 November 2026

What is the problem, in plain facts and dates?Needed

What is wrong, since when, what you were promised and what you were charged.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: The connection has been down since 3 November 2026. Technicians were promised on 4, 6 and 9 November 2026 but did not come. I have still been billed for the month.

What have you done and what were you told?Needed

Each contact: the date, how, the reference number and the answer; for an appeal, also the provider's decision and its date.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: I called the helpline on 4, 6 and 9 November 2026. On 12 November 2026 the complaint was closed as "resolved" though the service had not been restored.

Is a bill amount in dispute? How much?You may leave this

An amount in rupees. Commas and a ₹ sign are both fine — write it the way you would write it anywhere else, and the document is given the tidy form of it.

For example: 1180

What do you want done?Needed

The repair, credit, refund, withdrawal of a charge, or change you want.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: Restore the service within three days, withdraw the bill for the days it was down, and compensate me for the loss of service.

Which papers are you enclosing?Needed

Number each paper. Send copies and keep the originals.

A long answer. Several lines are fine, and a break you make between paragraphs is the break the document keeps.

For example: 1. Bills for October and November 2026. 2. Messages and call log showing my complaints. 3. The provider's closure message of 12 November 2026.

Who will hold the completed record?Needed

For example: Kuldip Singh Sandhu

Which email address should receive privacy requests?Needed

An email address somebody actually reads. Notices under a document like this can be sent to it, so a working one matters more than a tidy one.

For example: kuldip.sandhu@example.com

Do you consent to the personal-data handling described in this document?Needed

I consent to the collection and use described in the Personal Data NoticeI do not consent to the collection and use described in the Personal Data Notice

Your answers go with you to the next page, which asks you to sign in, or to make an account, before the download.

Continue to download

Read the whole draft

Clearing empties every box on this form, and there is no way back to what was in them.

The live draft

The draft, as it stands

This is the whole document, not a sample of it. It is rewritten every time you change an answer.

A long blank line — __________ — stands wherever an answer has not been given. It is left that visible on purpose, so an unfinished document cannot be mistaken for a finished one.

No answer has been given, so every place a detail belongs is standing blank. The shape of the document is worth reading even now.

TELECOM OR BROADBAND COMPLAINT AND APPEAL

Complaint or appeal about a telecom or broadband service

Date: __________, at __________

__________

To: __________, __________

From: __________, __________ (email __________, telephone __________)

Subject: __________

Sir or Madam,

1. What this is. __________

2. My service. This concerns __________, for which I am the subscriber.

3. The problem. __________

4. What I have done so far. __________

5. What I require. __________ Please also tell me in writing, within the time the telecom regulator's rules allow, what you have done and the name of the officer handling this.

6. If it is not put right. If the matter is not put right, I will take it further to the appellate authority or the telecom regulator as the rules allow, and I may file a consumer complaint before the District Consumer Commission and ask for compensation, interest and costs. This letter does not waive any of my rights.

ENCLOSURES

__________

LEGAL BASIS

Punjab and Chandigarh: The telecom regulator's rules on the redressal of telecom consumers' complaints require a service provider to run a complaint centre and nodal officers, to give a docket number, to dispose of a complaint within a stated time, and to have an appellate authority to which a subscriber may appeal; a subscriber who is still not satisfied can complain to the regulator and to the consumer forum. A telecom provider's service to its subscriber is a service under the Consumer Protection Act, 2019, so a complaint of deficiency can be taken to the District Commission within two years of the cause of action. No fee is payable on this letter.

PERSONAL DATA NOTICE

This notice is given under the Digital Personal Data Protection Act, 2023.

The purpose of collecting the personal data in this document is to identify the subscriber, record the service and the fault or billing problem, and let the provider or its appellate authority investigate and reply.

The record will be held by __________ and may be shared with the service provider and its nodal officer and appellate authority, the telecom regulator, the sender's advocate, and any Commission or court that hears the matter.

If the matter does not proceed, the personal data will be retained for 90 days and then erased. If the matter proceeds, the record will be retained for the transaction or authority matter plus 12 months, except where a statute requires a longer named retention period.

A person named in this document may request correction or erasure where the purpose has ended, withdraw consent for future consent-based processing, or raise a grievance by writing to __________. The record-holder should acknowledge and reply within 30 days.

Data minimisation: this document does not collect a full Aadhaar number, an Aadhaar-card copy, a password or bank credentials.

Personal-data instruction: __________.

SIGNATURE

______________________________
Signature
Subscriber: __________
Place: ____________________
Date: ____________________

The rest stays out of view until every answer is in.

Reading costs nothing. Keeping a copy needs an account.

The opening of the draft is on this page as you answer it. Once every answer is in, the button below opens the whole draft, watermarked — still without an account. Printing it, or keeping a clean copy, is where an account is asked for. That is the whole arrangement.

A kept copy has to belong to somebody, and that is the reason for the account. There is nothing further to it.

Continue to download

Carry on reading without one

Back to what this document is