ज़िला आयोग में उपभोक्ता शिकायत

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, Ludhiana

Consumer Complaint No. __________ of __________ (to be filled in by the Commission's registry)

Gurpreet Singh Dhillon, son of Sh. Harbans Singh Dhillon, resident of House No. 88, Urban Estate Phase 2, Patiala 147002 (email gurpreet.dhillon@example.com, telephone +91 98150 47731) ... Complainant

VERSUS

Bajwa Furniture House, Shop 12, Leela Bhawan Market, Patiala 147001; and Zenith Home Appliances Pvt Ltd, 14 Industrial Area, Phase 2, Chandigarh 160002, the manufacturer ... Opposite Party

Through counsel: Tejinder Pal Singh, Chamber No. 14, District Courts, Ludhiana 141001

INDEX

1. 1. Consumer complaint under section 35 of the Consumer Protection Act, 2019
2. 2. Affidavit in support of the complaint
3. 3. List of documents relied on, with copies
4. 4. Vakalatnama, if the complaint is filed through an advocate

CONSUMER COMPLAINT

The Complainant respectfully states as follows:

1. 1. The parties. The Complainant is a consumer within the meaning of the Consumer Protection Act, 2019. The Opposite Party is Bajwa Furniture House, who sold the goods or provided the service described below.

1. 2. The transaction. The Complainant bought goods from the Opposite Party for personal use, and not for resale or any commercial purpose. On 1 April 2026 the Complainant paid ₹72,000 (Rupees Seventy Two Thousand only) by UPI transfer on 4 August 2026, against invoice No. BF/2026/932 dated 4 August 2026. A five-seater sofa set in solid sheesham wood and leatherette, delivered on 10 August 2026, sold with a ten-year frame warranty and a two-year upholstery warranty.

1. 3. The defect or deficiency. Within three weeks the leatherette peeled off both armrests and one leg of the three-seater split along the joint, so the sofa rocks when anyone sits on it. The Complainant first noticed this on 2 April 2026.

1. 4. What the Complainant did. I phoned the shop on 2 September 2026 and visited on 6 September 2026, when the manager promised a carpenter. No one came. I messaged on 14 and 22 September 2026, and the manager replied that the damage was caused by use. The Complainant also sent a notice, namely a notice dated 16 October 2026 sent by registered post, to which no reply was received.

1. 5. The loss. The Complainant cannot use the sofa set, has lost working time waiting for the carpenter, and has had to borrow chairs for the household.

1. 6. Jurisdiction. The Opposite Party carries on business or works for gain within the territorial jurisdiction of this Commission. The value of the goods or services paid for as consideration is ₹72,000 (Rupees Seventy Two Thousand only), which the Complainant submits is within the pecuniary jurisdiction of this Commission.

1. 7. Limitation. The cause of action arose on or after 2 April 2026, and this complaint is filed within two years of it.