COMPLAINT AGAINST A CAR DEALER OR SERVICE CENTRE
Complaint about a car sale or service, with a request to put it right
Date: 1 April 2026, at Ludhiana
I am sending this by registered post with acknowledgement due. I am also emailing a copy to gm@sunrisemotors.example.com.
To: The General Manager, Sunrise Motors (authorised dealer), Plot 15, Industrial Area Phase 1, Mohali 160055; with a copy to Customer Care, Example Motors India Ltd, Gurugram
From: Gurpreet Singh Dhillon, House No. 88, Urban Estate Phase 2, Patiala 147002 (email gurpreet.dhillon@example.com, telephone +91 98150 47731)
Subject: Repeated gearbox failure in new car PB 65 AB 1234, invoice SM/2026/0871
Sir or Madam,
- 1. My car. The car is an Example Motors Zeta petrol, registration PB 65 AB 1234. I bought the car from you as a new car. The invoice or job card is invoice SM/2026/0871 dated 14 August 2026, and I paid ₹8,65,000 (Rupees Eight Lakh Sixty Five Thousand only).
- 2. What is wrong. The gearbox jerked and stalled from the first month. It was taken to your service centre on 12 September, 3 October and 28 October 2026. Each time it was returned as "checked", and the fault came back within days.
- 3. What was promised. The warranty booklet gives a two-year or 40,000 km warranty on the gearbox, and the salesperson assured me the car was in perfect order.
- 4. Why I complain. A car sold with a fault, a warranty not honoured, or a repair that is not done properly or is charged for and not done, is a defect in goods or a deficiency in service. I have given you repeated chances to put it right.
- 5. What I require. Within fifteen days of receiving this complaint, repair the fault properly, free of charge under the warranty, and give me a written guarantee for the repair. I also ask you to pay ₹25,000 (Rupees Twenty Five Thousand only) as compensation for my loss and trouble.
- 6. If you do not. If this is not done within fifteen days, I will send a formal notice and file a consumer complaint before the District Consumer Commission, and I will ask for refund or replacement, compensation, interest and costs. I ask you to keep the car's service records and messages safe. This letter does not waive any of my rights.
ENCLOSURES
- 1. Invoice SM/2026/0871. 2. Warranty booklet pages. 3. Job cards of 12 September, 3 October and 28 October 2026. 4. Photographs and messages showing the fault.
LEGAL BASIS
Punjab and Chandigarh: Under the Consumer Protection Act, 2019, a defect is a fault in the quality or standard of goods and a deficiency is a fault in the performance of a service; a buyer of a vehicle, or a person who has it serviced, for consideration and not for a commercial purpose is a consumer who may complain to the District Commission within two years of the cause of action. The Commission can order repair, replacement, refund, compensation and costs. Under the Sale of Goods Act, 1930 goods sold by description are to be of merchantable quality and fit for the purpose the buyer made known. The terms of the manufacturer's warranty are those in the warranty booklet. No fee is payable on this letter.