MEDICAL NEGLIGENCE COMPLAINT
Complaint about treatment believed to have been careless, with a request for an inquiry
Date: 1 April 2026, at Ludhiana
I am sending this by registered post with acknowledgement due. I am also emailing a copy to ms@citycare.example.com.
To: The Medical Superintendent, City Care Hospital, Jalandhar, GT Road, Jalandhar 144001
From: Gurpreet Singh Dhillon, House No. 88, Urban Estate Phase 2, Patiala 147002 (email gurpreet.dhillon@example.com, telephone +91 98150 47731)
Subject: Complaint about the surgery on Mrs Kamla Devi on 4 October 2026 at City Care Hospital
Sir or Madam,
- 1. The patient. The patient is Mrs Kamla Devi. I am her son, who was with her throughout. The treatment was by Dr R. K. Verma, surgeon, City Care Hospital, Jalandhar.
- 2. The treatment. She was admitted on 3 October 2026 with abdominal pain and, after a scan, operated on for gallstones on 4 October 2026. She was discharged on 6 October 2026.
- 3. What I say went wrong. Within a day she developed fever and severe pain. We told the staff, who gave painkillers and did not call the surgeon. On 8 October 2026 another hospital found a bile leak and an instrument-related injury and operated again. I state these as facts known to me and I do not claim to give a medical conclusion.
- 4. The result. A second operation, nineteen further days in hospital, and a long recovery. She is still unable to work. The bills I can show come to ₹4,12,000 (Rupees Four Lakh Twelve Thousand only).
- 5. Other opinion. The surgeon at the second hospital wrote a discharge summary describing the bile leak and the repair done. I have not yet obtained a separate expert opinion.
- 6. What I have already done. I raised it with the ward nurse on 5 October 2026 and with the hospital manager on 12 October 2026. I asked for the records on 15 October 2026 and have received only the discharge slip.
- 7. What I ask. An inquiry by a committee of senior doctors, the complete records, a written explanation, appropriate action, and compensation for the harm and expense. Please also give me, within the time the law allows, complete certified copies of the treatment records, charts, consent forms, test reports and bills, and tell me in writing the name of the officer handling this complaint.
- 8. Keep the records. Please keep all records, films, charts and logs of this treatment safe and do not alter or destroy them.
- 9. My other rights. This complaint is without prejudice to my right to take the matter to the District Consumer Commission, to complain to the medical council, and to report to the police if the facts warrant it. This letter does not waive any of my rights.
ENCLOSURES
- 1. Discharge slips of both hospitals. 2. Bills and receipts. 3. Reports of the scans. 4. My written request for the records dated 15 October 2026.