AIRLINE REFUND OR COMPENSATION COMPLAINT
Complaint to the airline for refund, compensation and expenses
Date: 1 April 2026, at Ludhiana
I am sending this by registered post with acknowledgement due. I am also emailing a copy to customer.relations@exampleairways.example.com.
To: The Customer Relations Manager, Example Airways Ltd, Example Airways House, Aerocity, Mohali 140306
From: Gurpreet Singh Dhillon, House No. 88, Urban Estate Phase 2, Patiala 147002 (email gurpreet.dhillon@example.com, telephone +91 98150 47731)
Subject: Refund and compensation for cancelled flight EA 417 of 12 November 2026, booking ref XK7P2Q
Sir or Madam,
- 1. My booking. I held a ticket on your airline under booking reference XK7P2Q, for flight EA 417 from Chandigarh to Mumbai on 12 November 2026. I paid ₹9,850 (Rupees Nine Thousand Eight Hundred and Fifty only) for the ticket.
- 2. Who is complaining. I am the passenger named on the ticket and I make this complaint myself.
- 3. What went wrong. The airline cancelled the flight. The airline sent me an SMS at 2:10 am on 12 November 2026 saying the 7:25 am flight was cancelled. I was offered a seat on a flight two days later, which I could not take.
- 4. What it cost me. Because of this I had to meet extra costs: A taxi to the airport and back (1,800 rupees) and one night's hotel (3,200 rupees), with receipts. My total claim is ₹14,850 (Rupees Fourteen Thousand Eight Hundred and Fifty only), made up of the fare refund, the extra costs I have shown, and the compensation due to me.
- 5. What I have already done. I wrote through the airline's website form on 14 November 2026, reference EA-CR-88231, and was told a refund would follow in 21 days. Nothing has been paid.
- 6. What I require. Within fifteen days of receiving this complaint: (a) refund the fare paid, in full, to the same account or method I paid from; (b) pay the compensation and meet the expenses that the Directorate General of Civil Aviation's rules on passenger facilities require of an airline in the situation I have described; (c) confirm the payment to me in writing, with the date and transaction reference; and (d) tell me in writing the name of the officer handling this complaint.
- 7. If you do not. If I do not receive a satisfactory written reply, I will take the complaint to your appellate officer, register it on the government's AirSewa portal, and file a consumer complaint before the District Consumer Commission, and I will ask for interest, compensation and costs. This letter does not waive any of my rights.
ENCLOSURES
- 1. E-ticket and booking confirmation. 2. The airline's cancellation message. 3. Receipts for the taxi and hotel. 4. My earlier correspondence with the airline.
LEGAL BASIS
Punjab and Chandigarh: The Directorate General of Civil Aviation's Civil Aviation Requirements on facilities to passengers when a flight is cancelled, delayed or a passenger is denied boarding, and on the refund of airline tickets, set what an airline owes its passengers in those cases, and they apply to the flight and not to the passenger's home state. An airline's service to a passenger is a service under the Consumer Protection Act, 2019, so a complaint of deficiency can be taken to the District Commission within two years of the cause of action, and a passenger may also complain on the AirSewa portal. For an international journey, the rules of the international convention or the airline's conditions of carriage may apply as well. No fee is payable on this letter.