TELECOM OR BROADBAND COMPLAINT AND APPEAL
Complaint or appeal about a telecom or broadband service
Date: 1 April 2026, at Ludhiana
I am sending this by registered post with acknowledgement due. I am also emailing a copy to appellate@exampletelecom.example.com.
To: The Appellate Authority, Example Telecom Ltd, Punjab Circle, Example Telecom House, Sector 34, Chandigarh 160022
From: Gurpreet Singh Dhillon, House No. 88, Urban Estate Phase 2, Patiala 147002 (email gurpreet.dhillon@example.com, telephone +91 98150 47731)
Subject: No broadband service since 3 November 2026 on connection ending 6120; complaint docket 90412266
Sir or Madam,
- 1. What this is. This is my complaint to you, made for the first time about this matter. The complaint (docket) number is 90412266 dated 4 November 2026.
- 2. My service. This concerns my fibre broadband connection ending 6120 at the address above, for which I am the subscriber.
- 3. The problem. The connection has been down since 3 November 2026. Technicians were promised on 4, 6 and 9 November 2026 but did not come. I have still been billed for the month. The bill amount I dispute is ₹1,180 (Rupees One Thousand One Hundred and Eighty only).
- 4. What I have done so far. I called the helpline on 4, 6 and 9 November 2026. On 12 November 2026 the complaint was closed as "resolved" though the service had not been restored.
- 5. What I require. Restore the service within three days, withdraw the bill for the days it was down, and compensate me for the loss of service. Please also tell me in writing, within the time the telecom regulator's rules allow, what you have done and the name of the officer handling this.
- 6. If it is not put right. If the matter is not put right, I will take it further to the appellate authority or the telecom regulator as the rules allow, and I may file a consumer complaint before the District Consumer Commission and ask for compensation, interest and costs. This letter does not waive any of my rights.
ENCLOSURES
- 1. Bills for October and November 2026. 2. Messages and call log showing my complaints. 3. The provider's closure message of 12 November 2026.
LEGAL BASIS
Punjab and Chandigarh: The telecom regulator's rules on the redressal of telecom consumers' complaints require a service provider to run a complaint centre and nodal officers, to give a docket number, to dispose of a complaint within a stated time, and to have an appellate authority to which a subscriber may appeal; a subscriber who is still not satisfied can complain to the regulator and to the consumer forum. A telecom provider's service to its subscriber is a service under the Consumer Protection Act, 2019, so a complaint of deficiency can be taken to the District Commission within two years of the cause of action. No fee is payable on this letter.